🚀 The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience

💗Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here

🌍 Location: London, Hybrid (minimum 2 days a week in the office)

🌼 Salary & Benefits: £70-80,000 + bonus. See more on our benefits here

🌱 Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here

🔮The Head of Retail Mission:

“To optimise our retail presence and drive exceptional commercial growth for Astrid & Miyu whilst leading the strategic direction and execution of our retail operations across UK & Europe.”

⭐ How you'll drive success:

International Expansion and Commercial Success

• Work with our Retail Director to develop and execute the retail strategy across multiple regions (UK & Europe), focusing on market entry, store openings, and regional growth opportunities.
• Drive commercial growth by optimising sales and profitability, leading store teams, and ensuring that our values are consistently reflected in every customer interaction
• Drive revenue growth, profitability and market share by analysing data, identifying opportunities and implementing effective strategies for pricing, promotions and product assortment
• Ensure efficient and effective operational processes across stores including inventory management, VM and store layouts to enhance productivity and customer satisfaction

Inspirational Reverse Leadership

• Lead, mentor, and inspire a high-performing team of area managers and retail teams across multiple regions, fostering a culture of excellence, accountability, and customer-centricity.
• Adopt a reverse leadership approach inspiring continuous growth to our team through training, coaching, and frequent reviews in order to cultivate high-performing and truly engaged teams

Cross-functional collaboration

• Collaborate with cross-functional teams, including People Experience, Marketing, Customer Care, Visual Merchandising, Merchandising, Buying, Ecommerce and Operations, to align strategies, share best practices, and drive cohesive and customer-centric initiatives.
• Provide regular updates on retail performance, market trends, and operational challenges to stakeholders and our leadership team

🎉 What you'll need to thrive:

• 8+ years of progressive experience in retail leadership, ideally with a premium scale up and values led brand, with significant experience across multiple international markets (UK & Europe).
• A strong commercial mindset, operational excellence, and an ability to inspire high-performing teams
• A values champion and brand ambassador, you are the role model for the retail team and our values must resonate with you personally
• Exceptional leadership and interpersonal skills, with the ability to inspire, motivate, and develop high-performing teams fostered by learning, growth and development
• Strong strategic thinking and problem-solving abilities with a growth mindset, with the capacity to anticipate and respond effectively to changing market dynamics and business needs.
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
• Frequent and flexible travel within the region to visit stores and engage with area managers and retail teams as needed.

✨ The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
3. Final Interview - 1 hour in person task interview to complete and present

💟 Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.

Love the A&M Talent Team x