🚀 The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience

💗Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here

🌍 Location: London, Hybrid (minimum 2 days a week in the office)

🌼 Salary & Benefits: £26,000 per year. See more on our benefits here

🌱 Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here

The Retail Partnerships and Wholesale side of the business is growing rapidly and we have some ambitious and very exciting plans for 2025 - last year we launched with four premium partners in the Middle East and this year we are taking our international partnerships journey even further.

🔮The Retail Partnerships and Wholesale Assistant Mission:

"Working alongside our Retail Partnerships Manager you will be passionate about the Astrid & Miyu product and driving the brand internationally. You will have a keen eye for detail, enjoy being analytical, problem solving and be able to give exceptional customer service and support to our growing retailers"

⭐ How you'll drive success:

• Be responsible for all of our Retail Partnerships data including keeping our CRM database up to date, inputting all of our orders and processing returns
• You will always be looking at new ways of doing things and automating processes as we grow
• You will create seasonal line sheets and picture packs according to the retailers needs to make their buying journey as smooth as possible
• Liaise with our existing retailers inclusive of key partners such as Harvey Nichols and Brown Thomas to process queries, stock issues and pre order requirements
• You will collate imagery and copy in our retailers required formats
• Liaise with Logistics to ensure timely despatch of Wholesale orders
• Alongside the Retail Partnerships Manager you will review performance and look for product opportunities
• You will keep in close communication with finance to make sure invoices are raised for delivered product
• Compile all new vm kits and send out
• Assist with new and existing store training - travelling across the UK to make sure the brand looks exceptional in every outlet
• Look after all new sample requests
• Assist in new and existing partnerships meetings delivering wonderful customer service
• Manage and create a system for credit notes and faulty returns
• Assist with packing of orders as required
• Support with Wholesale events & Trade Shows internationally

🎉 What you'll need to thrive:

• You have good attention to detail and strong organisational skills
• You enjoy talking to new people and building relationships
• You enjoy problem solving and finding solutions
• You thrive working as part of a team and getting stuck in
• You are able to work to deadlines and complete orders in a timely manner
• You resonate with our core values passionately
• You have a good knowledge of Excel/Google Sheets, and a willingness to learn and develop new skills
• You feel confident collaborating with other teams and communicating efficiently
• You have experience of sales either in a retail store environment, customer service or wholesale capacity
• You have a passion for delivering exceptional customer service
• You share our mission of growth

✨ The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
3. Final Interview - 1 hour in person task interview to complete and present

💟 Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.

Love the A&M Talent Team x