🚀 The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience

💗Our Values & Culture: We're a values-driven company that thrives on growth, celebration, and breaking boundaries. If you're adaptable, resilient, and enjoy working in a fast-paced business whilst being able to pivot, you'll thrive here at A&M. Find out more about our core values here.

🌍 Location: Cardiff, UK.

🌼 Salary & Benefits: £17 p/h + commission. See more on our benefits here.

🌱 Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

🔮The Piercer Mission:

To inspire our customers to achieve the curation of their dreams by providing an exceptional and professional piercing experience with the customer at the heart of the journey.

⭐ How you'll drive success:

• As a leader in your field you will consistently deliver an experience aligned with all our experiential retail pillars - Community & Connection, Memorable Moments, and Inspiration & Innovative
• Execute precise and aesthetically pleasing piercings, ensuring the customer's vision for their ear stack is realised with meticulous attention to detail
• Inspire the customer with styling advice, demonstrating different stack options and jewellery choices
• You will thrive in owning the full experience from the moment customers enter the store
• Nurture and develop an unforgettable experience by establishing a personal connection with new and existing customers
• Strong presence on the shop floor, actively sharing your expertise
• The ability to be adaptable and genuine in more sensitive/sentimental appointments
• Thoroughly keeping on top of the hygiene & cleanliness of your studio, as well as managing piercing supplies for your store

🎉 What you'll need to thrive:

• This role is suitable for any Piercers with at least 1.5 years experience in a studio looking for that next step in their journey
• A values champion and brand ambassador, our values resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• Strong communication and interpersonal skills, with the ability to collaborate with teams at all levels
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have
• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change

✨ The Interview Process and Candidate Experience

1. Portfolio Approval - one of our Piercer Mentors will review your portfolio
2. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
3. In-Store Technical Interview - you'll meet your potential Store Manager followed by one of our Piercer Mentors for a Studio Set-Up & Piercing Demo

💟 Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.

Love the A&M Talent Team x